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The problem usually resolves its self in a day or two.īecause you have deleted and reset up your email on your devices and changed your password I would suggest that you do the following: The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves.īecause your devices stopped accessing your email at the same time and you were still able to access your email via webmail it is obviously not a problem with your email account or with your password, hence the advice not to do anything. This however generally applied to BTYahoo email rather than BTMail. Signing in to the web interface sometimes solves the problem, and the clients can access mail for a while, but it soon, sometimes very soon, goes wrong again.There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. It seems to me there is some sort of conflict going on when the apps and clients try to log on to the yahoo severs.

It is simply not good enough that this fault has been ongoing for years now, according to references all over the internet, but BT and Yahoo have not managed to solve it, or give advice on how to get around it. I have checked and rechecked the incoming and outgoing ports (which were set up by the BT mail server in the first place, so should work) and they are correct (993 and 465, if you are interested). Nothing works, password resets just seem to kick the whole thing into worling for five minutes but then the problem recurs. The erro message she gets is as follows: the mail server """ is not responding" then suggests the usual helpful advice to change password. Enough time to download all outstanding emails, send some in the outbox, then stop working again. This is ridiculous, as i should not be forced by BT incompetence to not use the devices and access metoh I choose, and even more so because on occasion it does actually work - as it did just now when I reset her password, changed them on all her devices, and for about 2 minutes managed to get into her mail. My wife, however, is constantly unable to access her email, which is one of my secondary email accounts, via her iphone, ipad, or her own mac, other than via Safari in the web browser (the interface for which is truly awful) and it seems this is in common with hundreds or more other people who are all over this forum and across the internet making the same complaint.īT has done nothing to help us through this, and just says that if you can access mail via the web browser then it is not a BT Yahoo problem. I am the primary account holder of a BTID and personally have no problems accessing email via multiple browsers, my ipad, my iphone and my Mac, using the mail clients.